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Team Assistant, needed in World Bank

The World Bank Group’s vision and strategy The global development community is at an auspicious turning point in history. Thanks to the success of the past few decades and favorable economic growth, developing countries now have an unprecedented opportunity to end extreme poverty within a generation.

This is the vision of the WBG: to eradicate extreme poverty by reducing the number of people living on less than $1.25 a day to 3 percent by 2030, and promote shared prosperity by fostering the income growth of the bottom 40 percent in every country. To achieve this vision, the WBG Board of Governors has approved a strategy for the organization. This strategy leverages, for the first time, the combined strength of the WBG institutions and their unique ability to partner with the public and private sectors to deliver customized development solutions backed by finance, world class knowledge and convening services.

The strategy has three components: (1) maximizing development impact by engaging country clients in identifying and tackling the most difficult development challenges; (2) promoting scaled-up partnerships that are strategically aligned with the goals; and (3) crowding in public and private resources, expertise and ideas. The architecture underpinning the strategy and instrumental to its success is the establishment of fourteen Global Practices and five Cross-Cutting Solution Areas that, in concert with the WBG Regions, will design solutions that address clients’ most pressing developmental challenges, and ultimately, enable the WBG to meet its twin goals of eliminating extreme poverty and boosting shared prosperity About the World Bank Group Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions.

In fiscal year 2013, the WBG committed $52.6 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $16.3 billion was concessional finance to its poorest members. It is governed by 188 member countries and delivers services out of 120 offices with nearly 15,000 staff located globally. The WBG consists of five specialized institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). The World Bank is organized into six client-facing Regional Vice-Presidencies, several corporate functions, and is introducing fourteen Global Practices as well as five Cross-Cutting Solution Areas to bring best-in-class knowledge and solutions to regional and country clients.

Regional Context

The World Bank Group serves 30 client countries in the Latin America and the Caribbean Region (LCR). Clients range from large rapidly growing sophisticated middle income clients to IDA countries to small Caribbean states to one fragile state. Despite immense resources, dynamic societies, and an average annual per capita income of about $4,000, deep inequalities persist in most LCR countries, with nearly a quarter of the Region’s people living in poverty. The Bank’s strategy in LCR is focused on five pillars

  • stimulating growth and improving competitiveness;
  • reducing poverty and inequality;
  • making governments and institutions work for people;
  • providing a platform for tackling global issues (climate change, trade, disease, migration); and
  • reducing risk, whether from extreme weather events, climate change, crime and violence or other.

CMU and Country Office Context The LC1 Country Management Unit (CMU) is responsible for Bank operations in Mexico and Colombia and is composed by a decentralized office in Mexico City, where the Country Director (CD) is based, an Anchor Office at Headquarters; and a Country Office in Bogota, Colombia.

Both country offices are large (35 staff+) covering all aspects of the operational business from the ground. The CMU oversees a wide range of Bank activities, including a large number of financial services and a strong yearly pipeline of around US$2 billion per year, as well as a strong program of over 100 innovative knowledge, reimbursable and convening activities. Given the setup of the CMU, extensive communication and coordination among virtual teams working in Mexico City, Headquarters and Colombia offices is required. The CMU is seeking an energetic and proactive team member for the position of Team Assistant who possesses adaptability and flexibility in providing support to the Country Team and in taking on special assignments as the need arises.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year term appointment.

Duties and Accountabilities

  • The team assistant carries out the full range of office support work, including managing processes and monitoring schedules related to their team’s/unit’s products and tasks. They coordinate extensively with service units and liaise frequently with team members both at headquarters and in the field, as well as external counterparts. TAs may also be assigned responsibility for some aspect of the unit’s administrative functions.
  • Team Assistants can work regularly and substantially in more than one language, to include translating/drafting a variety of standard documents, applying effective proofreading and grammar skills in English and other languages, etc.
  • Drafts routine correspondence and proofreads materials using proper grammar, punctuation, and style.
  • Incorporates agreed comments into documents, making full use of shared drives and software capabilities.
  • Uses word processing or desktop publishing skills to produce complex text, reports, figures, graphs, etc., according to standard Bank formats and distribution.
  • Coordinates schedules taking priorities into account, monitors changes, and communicates the information to appropriate staff, inside and outside the immediate work unit, including officials outside the Bank Group.
  • Solves non-routine problems (e.g., responds to requests requiring file search, etc.).
  • Assists in preparation and logistical planning for various events, e.g. conferences, workshops, negotiations, etc.
  • In conjunction with and under guidance from staff in a specific discipline (i.e., Resource Management, etc.) monitor specific activities, (i.e., task budget, etc.) within their teams or clusters.
  • Tracks assigned task/project steps/timetables, coordinates with relevant staff and provides assistance and/or information on project-related matters.
  • Maintains current distribution lists, phone/address lists of project/product contacts, and distributes documents for the team.
  • Maintains up-to-date work unit project and other files (both paper and electronic).
  • Assists team or work unit by translating/drafting a variety of routine documents, applying effective proofreading and grammar skills in English and other languages.

Selection Criteria

The successful candidate should meet the following selection criteria

  • Undergraduate diploma
  • At least 3 years direct relevant office support experience in a large international or multinational or corporate or public service organization;
  • Ability to pass relevant Bank Group tests in place at time of recruitment (e.g. English language, computer applications, etc.) as required.
  • Essential: Spanish and English language skills (verbal and written) and working knowledge of relevant computer software, particularly Word, Excel, Internet;
  • Good team player with ability to interact tactfully and effectively with staff at all levels;
  • Willingness to seek assistance from supervisor(s)/colleagues and learn from them;
  • Ability to deal accurately and complete tasks every day according to specific standards;
  • Ability to function effectively in multi-disciplinary teams within a matrix management environment.
  • Ability to follow through on work priorities, and respond creatively to client requests.
  • Demonstrated interpersonal skills, initiative, resourcefulness, effective time management, organizational skills and ability to handle confidential information. Competencies
  • Technology and systems knowledge – Demonstrates advanced knowledge and experience working with Microsoft office applications (Excel, PowerPoint, Word, etc.). Has ability and willingness to maintain up-to-date knowledge and skills as technology.
  • Project and task management – Exhibits good organizational, problem-solving skills and ability to work competently with minimal supervision. Demonstrates attention to detail and quality. Has ability to manage multiple tasks and complete tasks within agreed schedule.

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